Política de reembolso

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us through our Instagram account @kju_swimwear_. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at youssefelsawi@hotmail.com or call us at +20 1015159180


Damages and issues


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges / refund


The fastest way to ensure you get what you want is to:

1- Please check that you are still within the time period to return or exchange your order.

2- Reach out to us through Instagram direct messages and specify the return reason  for each of the items being exchanged / returned.

3- We will notify you once we’ve received and inspected your return, and let you know if the exchange / refund was approved or not

4

    a-  If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

    b- If approved, an exchange will be automatically set, and your order will arrive within 2-3 days of the approval date.

 

 

Please note

Some orders may include free products as part of a special offer. If the item(s) you are returning mean you are no longer eligible to receive a special offer, please also return the free products to us. If these products are not returned, the refund cannot be processed.